Apart from handling the manpower movement for a company, the Human Resource (HR) department takes on several other roles.
Apart from handling the manpower movement for a company, the Human Resource (HR) department takes on several other roles. From accounting for a company’s headcount to looking at innovative ideas for employee development, HR professionals are the bridge between employees and senior management.
Here are 4 key roles that HR personnel assume in the workplace:
Skilled Communicators
They are proficient in communicating verbally and in writing policies, briefs and giving presentations to all levels of management in a clear, concise and understandable manner. As they carry out policy changes, HR professionals monitor how these policies are received and ensure they are followed – which can be difficult when emotions and relationships are involved.
Conflict Managers
Tension and conflict are not uncommon at the workplace. The HR department finds ways to facilitate tense relations and if conflict arises, to mediate it and find an ideal middle ground for the parties involved.
Multitaskers
Given the fast-paced business environment we work in, the HR efficient professional taps on multitasking skills to stay ahead of the curve. They answer queries on leaves, processes, new policies and recruiting strategies. These are in addition to their basic responsibilities, which include payroll, employee engagement and administrative paper trails.
Professional Confidantes
Rest assured that sensitive issues shared with your HR department is kept confidential. This includes feedback on a colleague, disciplinary warnings, and new initiatives which have yet to be rolled out. HR professionals are ethically bound to treat such information with confidentiality.
